Legal notice

Website operator

This website and online store are operated under the trade name RENAVO by:

Legal business name: Norvic Ventures FZ-LLC
Trade name: RENAVO
Registered business address: FDBC5433, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Commercial licence number: 45037505
Email: support@getrenavo.com

Norvic Ventures FZ-LLC is registered and licensed in the United Arab Emirates.

Contact

For customer-service, order, delivery, return, or general enquiries, contact:

Email: support@getrenavo.com

We aim to respond within two business days, although response times may be longer during public holidays or periods of unusually high demand.

Registered address and returns

The address above is our registered business address only. It is not a retail shop, customer-service location, warehouse, or authorised return address.

Do not send returns or other parcels to the registered business address unless we have expressly instructed you to do so.

To request a return, contact support@getrenavo.com and follow the authorised return instructions provided by our customer-support team.

Website hosting and e-commerce platform

This online store is hosted and powered by Shopify.

Purchases made through the website are contracts directly between the customer and Norvic Ventures FZ-LLC, trading as RENAVO. Shopify is not the seller of RENAVO products.

Intellectual property

Unless otherwise stated, the content of this website—including the RENAVO name, logos, branding, product names, photographs, graphics, videos, written content, page designs, and other materials—is owned by or licensed to Norvic Ventures FZ-LLC.

The content may not be copied, reproduced, modified, distributed, republished, or used for commercial purposes without prior written permission, except where permitted by applicable law.

Third-party trademarks, names, and materials remain the property of their respective owners.

Consumer information

Product prices, shipping charges, applicable taxes collected by us, and other payable amounts are displayed during checkout before an order is submitted.

International orders may be subject to import duties, taxes, brokerage charges, or other fees imposed by the destination country, as explained in our Shipping Policy.

Nothing in this Legal Notice limits any mandatory consumer rights that apply to you.

Applicable policies

Your use of this website and purchases from RENAVO are also governed by our:

  • Terms of Service
  • Privacy Policy
  • Return and Refund Policy
  • Shipping Policy

These policies are available through the website and checkout footer.

Governing law

This website is operated from the United Arab Emirates.

Our Terms of Service are governed by the laws of the United Arab Emirates, subject to any mandatory consumer protections that apply in the customer’s country of residence.

Effective date: 28 July 2026