Contact Us
Contact RENAVO
Need help with an order, product, size, return, or delivery?
Send us a message and our customer support team will help you find the next step.
Contact Form
Include the following fields:
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Name
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Email address
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Order number
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Reason for contacting us
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Message
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Upload an image, optional
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Submit
Recommended reason options:
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Product question
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Sizing help
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Order update
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Change or cancel an order
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Delivery issue
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Return or refund
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Damaged or incorrect item
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Payment question
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Accessibility support
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Other
Form Confirmation Message
Your message has been received.
Our support team aims to reply within one to two business days.
Email Support
Email:
support@getrenavo.com
For order questions, include:
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Your full name
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Order number
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Email used at checkout
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A brief explanation of the issue
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Clear photos when reporting damage or an incorrect item
Support Hours
Monday to Friday: 9AM to 5PM GMT
Saturday and Sunday: Limited support
Messages received outside support hours will be reviewed on the next business day.
Public holidays and high-volume periods may affect response times.
Response Times
We aim to respond within one to two business days.
Sending multiple messages about the same issue may separate the conversation and slow down our response. Reply to the original email when providing additional information.
Order Changes and Cancellations
We begin processing orders shortly after they are placed.
Contact us as soon as possible if you need to:
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Change a delivery address
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Correct contact details
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Change a size
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Remove an item
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Cancel an order
We will try to help, but changes cannot be confirmed after processing or dispatch has started.
Lost or Delayed Parcels
If tracking has not updated or your parcel appears delayed:
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Check the estimated delivery range.
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Confirm the delivery address.
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Check safe places, reception areas, and household members.
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Contact the carrier when carrier details are available.
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Contact RENAVO if the parcel remains unresolved.
For parcels marked as delivered but not received, contact us within 2 days of the delivery scan.
Urgent or Medical Matters
RENAVO customer support cannot provide medical advice or emergency assistance.
Stop using a product if you experience pain, numbness, tingling, unusual swelling, discolouration, or restricted circulation.
Contact an appropriate medical professional for personal health concerns. Contact local emergency services when urgent assistance is required.
CTA
Visit the Help Centre
Link: /pages/faq
FAQs
What information should I include when contacting support?
Include your order number, checkout email, and a clear description of the issue. Attach photos when reporting damage, defects, or an incorrect item.
Can I change my order after placing it?
Contact us as quickly as possible. We cannot confirm changes once processing or dispatch has begun.
What should I do if my order is marked delivered but missing?
Check your delivery area, safe places, reception, neighbours, and household members. Contact the carrier and then contact RENAVO if the parcel remains missing.
Can support help me choose a size?
Yes. Send your upper-thigh measurement and review our Size Guide.
Link: /pages/size-guide