Shipping & Delivery

Shipping & Delivery

This page explains RENAVO order processing, estimated delivery ranges, tracking, customs, and delivery issues.

Delivery ranges are estimates and are not guaranteed arrival dates.

Order Processing

Most orders are prepared for dispatch within 1–3 business days.

Processing time may be longer during:

  • Public holidays

  • Product launches

  • High-volume sales periods

  • Severe weather

  • Carrier disruptions

  • Address verification

  • Payment or fraud-prevention review

Business days generally exclude weekends and public holidays.

Processing time is separate from delivery time.

Estimated Delivery Ranges

United States

Approximately 6–10 business days after dispatch

United Kingdom

Approximately 7–12 business days after dispatch

European Union

Approximately 7–14 business days after dispatch

Canada

Approximately 8–15 business days after dispatch

Australia and New Zealand

Approximately 8–15 business days after dispatch

Other Supported Destinations

Approximately 10–20 business days after dispatch

These ranges are general estimates. The current estimate shown at checkout should take priority where available.

Remote areas may require additional time.

Carriers

RENAVO may use different delivery partners based on:

  • Destination

  • Product availability

  • Parcel size

  • Delivery service

  • Fulfilment location

  • Carrier capacity

The final-mile carrier may differ from the original shipping partner.

Shipping Costs

Shipping prices are displayed at checkout before payment.

Orders may qualify for free shipping when they reach the threshold shown for the destination.

Free shipping may use the standard available tracked service.

Tracking Your Order

A shipping confirmation email will be sent when tracking becomes available.

Tracking may require 24–72 hours to display the first carrier update.

Split Shipments

An order may arrive in more than one parcel.

This can happen when:

  • Products are stored at different facilities

  • One product is ready before another

  • Parcel size or carrier restrictions require separation

  • Stock is allocated from different locations

Separate tracking details may be provided for each parcel.

Customers will not be charged extra shipping fees because RENAVO divides an order after checkout.

Customs, Duties and Taxes

International shipments may be subject to:

  • Import duties

  • VAT

  • Sales taxes

  • Customs processing fees

  • Carrier handling fees

Unless checkout specifically states that duties and taxes are included, these charges are the customer’s responsibility.

RENAVO cannot control or predict charges imposed by local authorities.

Refusing to pay required import charges may result in the parcel being returned. Original shipping costs and return-related charges may be deducted from any eligible refund.

UK and EU Note

Applicable consumer and tax rules may vary by destination. Checkout information will indicate where taxes are collected in advance.

Australia Note

GST treatment depends on order value, business registration, and applicable law.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate address.

Contact us immediately if you notice an error.

We will attempt to update the information, but changes cannot be confirmed after processing or dispatch begins.

Additional shipping costs may apply when an order is:

  • Returned to sender

  • Redirected

  • Reshipped

  • Held due to an incomplete address

Delays

Possible causes of delay include:

  • Customs processing

  • Severe weather

  • Carrier congestion

  • Public holidays

  • Peak shopping periods

  • Local service disruptions

  • Remote delivery areas

  • Incorrect addresses

  • Security inspections

RENAVO does not guarantee delivery by a particular event, birthday, holiday, or travel date.

Order early when timing is important.

Marked Delivered but Not Received

When tracking shows delivered:

  1. Check the full delivery area.

  2. Check safe places and parcel lockers.

  3. Ask household members, reception, or building security.

  4. Check with nearby neighbours.

  5. Allow up to 48 hours, as some carriers scan parcels before final placement.

  6. Contact the carrier.

  7. Contact RENAVO if the parcel remains missing.

Report unresolved delivered-but-not-received orders within 2 days of the carrier scan.

Lost Parcels

A parcel is not automatically considered lost when tracking is delayed.

RENAVO may ask the carrier to investigate.

Before a replacement or refund is considered, customers may need to provide:

  • Order details

  • Confirmation of the delivery address

  • Carrier case information

  • A signed declaration

  • Identification where legally permitted

Resolution depends on the carrier investigation and applicable consumer law.

Related Policies

  • Returns & Refunds: /pages/returns-refunds

  • Track Order: /pages/track-order

  • Contact Us: /pages/contact-us

  • Frequently Asked Questions: /pages/faq

FAQs

Are delivery estimates guaranteed?

No. Delivery ranges are estimates and can be affected by carriers, customs, weather, public holidays, and local conditions.

Will I receive tracking?

Tracking is provided when available after dispatch. It may take up to 72 hours to show movement.

Can my order arrive in separate parcels?

Yes. Products may ship separately based on availability and fulfilment location.

Who pays customs duties?

Unless checkout states otherwise, the customer is responsible for duties, taxes, and import charges imposed by the destination.

What should I do if tracking says delivered?

Check safe places, building reception, household members, neighbours, and the carrier before contacting RENAVO.