Returns & Refunds

Returns & Refunds

We want customers to understand the return process before placing an order.

Eligible products may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a standard return, the product must be:

  • Returned within 30 days of delivery

  • Unwashed

  • Unworn beyond a brief fit check

  • Free from marks, odours, hair, or damage

  • Returned with original tags and packaging where supplied

  • Accompanied by valid proof of purchase

Products that do not meet these conditions may be refused or returned to the customer.

Compression and Hygiene Products

Compression garments come into close contact with the body.

For hygiene reasons, a compression product may not be eligible for return after it has been:

  • Worn during exercise

  • Worn for an extended period

  • Washed

  • Stained

  • Exposed to deodorant, body oils, creams, or strong odours

  • Damaged through incorrect use

Customers may briefly try on a clean product indoors to assess sizing.

Keep underwear or a clean base layer in place where appropriate during the fit check.

This hygiene restriction does not remove statutory rights relating to defective, damaged, or incorrectly supplied products.

Non-Returnable Items

The following may be excluded unless defective or required otherwise by law:

  • Gift cards

  • Final-sale items clearly marked before purchase

  • Used compression garments

  • Washed products

  • Products without required hygiene protection

  • Personalised products

  • Products damaged through misuse

  • Items returned after the return window

  • Free promotional items, unless the complete qualifying order is returned

Starting a Return

To request a return:

  1. Visit /pages/contact-us.

  2. Select Return or refund.

  3. Provide your order number and checkout email.

  4. State which item you want to return.

  5. Explain the reason.

  6. Attach photographs when requested.

  7. Wait for return instructions before sending the item.

Do not send products to the address shown on a parcel label unless instructed.

Unauthorised returns may be delayed, refused, or sent back to the customer.

Return Shipping

For change-of-mind or sizing returns, the customer is responsible for return shipping unless applicable law requires otherwise.

Use a tracked return service.

RENAVO is not responsible for a return parcel until it is received at the authorised return address.

Original shipping fees are generally non-refundable.

Damaged, Defective or Incorrect Items

Contact us within 7 days of delivery when an item arrives:

  • Damaged

  • Defective

  • Incorrect

  • Incomplete

Provide:

  • Your order number

  • A description of the issue

  • A clear image of the full product

  • Close-up images of the issue

  • An image of the packaging

  • An image of the shipping label when requested

Do not dispose of the product or packaging until the claim is reviewed.

Depending on the circumstances, RENAVO may offer:

  • A replacement

  • A refund

  • Store credit

  • A replacement part

  • Other appropriate resolution

Exchanges

Direct exchanges may not be available.

Where an exchange cannot be processed, return the eligible product and place a new order for the preferred size or colour.

A replacement item is subject to availability.

Refund Processing

Returns are inspected after arrival.

Once approved, the refund is issued to the original payment method.

Please allow:

  • Several business days for inspection

  • Additional processing time by your bank or payment provider

Shipping costs, customs duties, currency conversion charges, and external transaction fees may be non-refundable.

Partial Refunds

A partial refund may be considered when legally permitted if a returned item:

  • Has missing packaging

  • Is missing accessories

  • Shows handling beyond a reasonable fit check

  • Has reduced value due to customer-caused damage

Hygiene-sensitive items that have been used may be refused entirely.

Restocking Fee

RENAVO does not charge a standard restocking fee for eligible returns.

Additional costs may be deducted where legally permitted if:

  • A parcel is refused

  • An incorrect address causes the parcel to be returned

  • A product is returned without authorisation

  • The returned product has lost value due to improper handling

Sale Items

Sale items follow the same return conditions unless they were clearly marked Final Sale before purchase.

Statutory rights relating to defective or incorrectly supplied products still apply.

Consumer Rights by Region

United States

Return rights may vary by state. This policy applies in addition to any non-excludable legal rights.

European Union

Eligible consumers may have a statutory cooling-off right for many online purchases.

Exceptions can apply to sealed hygiene-sensitive goods after the seal has been broken.

United Kingdom

UK consumers may have cancellation and quality rights under applicable consumer legislation.

Hygiene exceptions may apply to sealed goods once unsealed.

Australia

Nothing in this policy excludes rights under the Australian Consumer Law. Customers may be entitled to a repair, replacement, or refund for major product failures.

Chargebacks

Contact RENAVO before opening a payment dispute so we have an opportunity to resolve the issue.

Submitting a chargeback does not automatically create eligibility for a refund.

We may provide order, tracking, policy, and communication records to the payment provider when responding to a dispute.

Related Pages

  • Shipping & Delivery: /pages/shipping-delivery

  • Contact Us: /pages/contact-us

  • Size Guide: /pages/size-guide

  • Care Guide: /pages/care-guide

FAQs

Can I return MotionKnit after training in it?

Normally no. For hygiene reasons, compression garments worn during training are not eligible for a standard change-of-mind return.

Can I try the sleeve on?

Yes. You may perform a brief, clean indoor fit check. Do not exercise in it, wash it, or remove required tags before deciding.

Who pays return shipping?

Customers normally pay return shipping for sizing or change-of-mind returns. RENAVO covers or reimburses reasonable costs when required for an approved defective or incorrect item claim.

How will I receive my refund?

Approved refunds are issued to the original payment method.

Do you offer exchanges?

Direct exchanges may not always be available. You may need to return the original item and place a new order.